Updated 09/07/2023

Privacy Policy

This privacy policy outlines the ways in which we collect, store, use, and disclose your personal information when you use this website. By continuing to use this website, you consent to the collection, storage, use, and disclosure of your personal information as described below. This privacy policy should be read alongside our Terms of Use.


In this privacy policy, the terms ‘we,’ ‘us,’ and ‘our’ refer to the Vietnam National Administration of Tourism, operating as the Vietnam Timeless Charm.


When you use this website, we may collect your personal information, including but not limited to your name, email address, phone number, and postal address. Providing your personal information is optional, but failure to do so may result in limited access to certain information or services.

Automated Collection

During your visit to this website, we may employ automated technologies such as usage monitoring software, cookies, and sessions to collect and store certain information about your browsing session.


A cookie is a small data file that is sent from a website and stored in a user’s web browser while they browse the site. This cookie data can be retrieved by the website during future visits to recognize and track the user’s previous activity.

To enhance your experience on vietnamtourism.vn, we utilize third-party services like Facebook and Flickr. As a result, when you visit a page with content embedded from these sites, you may receive cookies from them.

We are not responsible for the use of cookies by third-party service providers. We encourage you to review the privacy statements and cookie policies of these third-party websites to understand how they handle personal information and cookies.

Use and Disclosure

We may use your personal information for the following purposes:

  • Verify your identity and assist you in case you forget your username or password for any of our internet services.
  • Communicate with you.
  • Analyze the usage of this website.
  • Provide you with additional information, news, and promotional material.
  • Improve the content of this website and customize it to your preferences.

We will not sell, rent, or lease your personal information to third parties. However, we may share your personal information internally for the aforementioned purposes, and we may disclose it to third parties who have agreed to handle your information in accordance with this privacy policy. By providing us with your personal information, you consent to its use and disclosure as described above.

We will only use or disclose personal information that you have provided to us or that we have obtained about you:

  • For the purposes mentioned above.
  • If you have given us authorization to do so.
  • If we have notified you of the intended use or disclosure and you have not objected.
  • If we believe that such use or disclosure is reasonably necessary to assist law enforcement or national security agencies in their functions.
  • If we believe that such use or disclosure is reasonably necessary to protect our legal rights, or the rights, property, and safety of ourselves, our customers, or others.
  • If we are authorized, required, or permitted by law to disclose the information.

Storage and Security

Personal information collected on this website is stored and protected by the Vietnam National Administration of Tourism. We will take reasonable measures to safeguard personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Third-Party Websites

This website may contain links to third-party websites. We are not responsible for the content or the privacy practices of those websites. When you visit a third-party website through links provided on this website, we recommend reviewing their privacy statements to understand how your personal information will be collected, stored, used, and distributed.

Changes to our Privacy Policy

We reserve the right to update or revise this privacy policy at our discretion. Any changes will be effective immediately upon being published on this website. Please regularly review this privacy policy for modifications and updates. By continuing to use this website or by providing personal information after any changes to this privacy policy, you indicate your acceptance of those changes.


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